i picked up my travel trailer in ramona ca. they were very helpful and got my rv ready for me and even did my trailer hitch.
the tech even delayed his lunch so he could install 3 tuff guards on my vents. i would buy from them again and would recommend them to anyone. yes it did take 3 weeks to get my trailer but they told me this when i signed the contract. they are very busy because they sell alot of rv.
that must mean something.
i guess you have to look at how much they sell and how many complaints they get, the ratio is small. Dan