My husband and I bought a toy hauler from them in November of 06. We had nothing but trouble with their sales office, John the sales manager (Rude!), service...
and had to talk to Rod, the owner, directly to resolve anything. George Gilbert, the other owner, was of no help. We dealt with: the wrong invertor installed, 3 week delay on service, a walk through with someone who barely knew how to turn on the lights in the fifth wheel, several non- working components in the fifth-wheel, and many, many empty promises. These people would blame anyone and everyone rather than take responsibilty for their own company's mistakes.
We had to threaten the owners with calling the news to get any resolve. We got most of what we had coming to us repaired and didn't go back.
It sounds like matters just got worse... good luck to everyone who is out money